The data controller for policies set here in is: Elite Mechanics Ltd, whose registered address is: Pontefract Street, Derby, DE24 8JD.
Forewords
- Our data controller can be contacted by post at the above address.
- Elite Mechanics is registered with the Information Commisioner's Office with the registration number ZA870086.
- This policy is subject to change at any time, an up to date copy will be kept on our website at: https://elitemechanics.co.uk/privacy-policy.
- This policy applies to customers and suppliers.
- If you do not have a direct contract with Elite Mechanics, but you do have a direct relationship with one of our business customers, then you should review their data privacy information; it is likely that they are the data controller and will be best placed to help you.
The data we collect is only used in order for us to provide our products and services to you. This information is usually provided directly by yourself.
Examples of what this data is likely to include are:
- Contacts at your accounts and fleet department.
- Data on vehicles you wish for us to maintain.
- Contact names and details of the drivers you wish for us to liase with to arrange bookings.
If your primary contact is not with us, and is with an Elite Mechanics business customer (for example you are a driver of a vehicle we have attended), please contact that business in the first instance as they are likely the data controller.
How we use your information
The data we collect is only used in order for us to provide our products and services to you which may include:
- To communicate with you: To provide our services to you or offer you services we think may be of use or benefit to you.
- To support you: To provide techincal support if required.
- To protect you: So we can notify you of any fraudulent or malicious activity we detect on our systems or of our system suppliers.
Your personal data will never be sold.
The reasons we collect your data
- Contract: Your personal information is processed in order to fulfil a contract or service agreement.
- Consent: Where you agree to us using your information in order for us to fulfil our agreement.
- Legitimate interest: This means in order for us to provide you with the best products and services in the most appropriate way.
- Legal obligation: Where there is a statutory or legal requirement (for example for our accounting).
- To enhance our products and services and develop new ones. For example, by monitoring your use of our services so we can keep improving.
Providing your data to others
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- Third party repairers who assist us to fufil delivery or provision of our products and services.
- Third party partners who assist us to fufil delivery or provision of our products and services.
- For our general day to day data processing activities, we use third party organisations to help us administer and monitor the services that we provide. Examples of such third parties include our accountants or job management software.
- Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
- In the event of an account with us becoming overdue we may pass your details on to a debt recovery company to assist in collecting debts owed to us.
Transfer to third countries
When we share data, it may be transferred to, and processed in, countries other than the country you live in (such as to the United States), where our service provider’s servers are located. Where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
Data Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
How long do we keep your information?
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it.
Job applications submitted to us may be kept on file for consideration of future positions for a period of 12 months.
What are your rights?
You are entitled to request the following information from Elite Mechanics:
- Right of access: To request the personal information held about you and how we process it.
- Right to rectification: To have your personal information corrected if it is inaccurate.
- Right to erasure: The right to have your personal information forgotten (subject to our other legal obligations).
- Right to data portability: To move, copy or transfer your personal information.
- Right to object: to object to processing of your information (subject to our other legal obligations).
The right to erasure
Should you request us to delete data we hold about you, it will be subject to the following conditions:
- Our legal obligations have been met: for example there are no warranties or legal liabilities outstanding.
- We do not require the data to meet our legal obligations (for example transaction dates, details and vehicle registrations).
- As part of our network security, regular backups are taken and securely stored off site. When data is agreed to be deleted it will be done so immediately however this data may still exist in our backups.
How to complain
In the first instance, complaints should be submitted to us in writting at our head office address.
We use CCTV at our office address for the purposes of crime prevention, security and business monitoring. CCTV data can be accessed by approved employees for the aforementioned reasons. All of the cameras we operate are overt meaning they are not hidden or disguised from view.
Signage is displayed in external public areas covered by our CCTV system.
In the event of a crime CCTV data may be shared with appropriate law enforcement agencies.
CCTV data requests should be submitted to us in writing.
Vehicle cameras Vehicles on our fleet may be fitted with dash cameras. The cameras are fitted for vehicle security, provide data for insurance claims, accidents or incidents and to assist with the prevention of theft or damage.
Where these cameras are remotley managed, audio facilities are turned off.
Wi-Fi We collect information on how our Wi-Fi is accessed in order for us to manage system performance and security. This data includes your device IP address, MAC address and the volume of data transferred.
Our Website
Elite Mechanics is not responsible for other websites which may link from or to it. You should consult the privacy policy of the individual website for more information.
Forewords
- Our data controller can be contacted by post at the above address.
- Elite Mechanics is registered with the Information Commisioner's Office with the registration number ZA870086.
- This policy is subject to change at any time, an up to date copy will be kept on our website at: https://elitemechanics.co.uk/privacy-policy.
- This policy applies to customers and suppliers.
- If you do not have a direct contract with Elite Mechanics, but you do have a direct relationship with one of our business customers, then you should review their data privacy information; it is likely that they are the data controller and will be best placed to help you.
General Data Policies
What data we collectThe data we collect is only used in order for us to provide our products and services to you. This information is usually provided directly by yourself.
Examples of what this data is likely to include are:
- Contacts at your accounts and fleet department.
- Data on vehicles you wish for us to maintain.
- Contact names and details of the drivers you wish for us to liase with to arrange bookings.
If your primary contact is not with us, and is with an Elite Mechanics business customer (for example you are a driver of a vehicle we have attended), please contact that business in the first instance as they are likely the data controller.
How we use your information
The data we collect is only used in order for us to provide our products and services to you which may include:
- To communicate with you: To provide our services to you or offer you services we think may be of use or benefit to you.
- To support you: To provide techincal support if required.
- To protect you: So we can notify you of any fraudulent or malicious activity we detect on our systems or of our system suppliers.
Your personal data will never be sold.
The reasons we collect your data
- Contract: Your personal information is processed in order to fulfil a contract or service agreement.
- Consent: Where you agree to us using your information in order for us to fulfil our agreement.
- Legitimate interest: This means in order for us to provide you with the best products and services in the most appropriate way.
- Legal obligation: Where there is a statutory or legal requirement (for example for our accounting).
- To enhance our products and services and develop new ones. For example, by monitoring your use of our services so we can keep improving.
Providing your data to others
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- Third party repairers who assist us to fufil delivery or provision of our products and services.
- Third party partners who assist us to fufil delivery or provision of our products and services.
- For our general day to day data processing activities, we use third party organisations to help us administer and monitor the services that we provide. Examples of such third parties include our accountants or job management software.
- Regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
- In the event of an account with us becoming overdue we may pass your details on to a debt recovery company to assist in collecting debts owed to us.
Transfer to third countries
When we share data, it may be transferred to, and processed in, countries other than the country you live in (such as to the United States), where our service provider’s servers are located. Where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
Data Security
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
How long do we keep your information?
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it.
Job applications submitted to us may be kept on file for consideration of future positions for a period of 12 months.
What are your rights?
You are entitled to request the following information from Elite Mechanics:
- Right of access: To request the personal information held about you and how we process it.
- Right to rectification: To have your personal information corrected if it is inaccurate.
- Right to erasure: The right to have your personal information forgotten (subject to our other legal obligations).
- Right to data portability: To move, copy or transfer your personal information.
- Right to object: to object to processing of your information (subject to our other legal obligations).
The right to erasure
Should you request us to delete data we hold about you, it will be subject to the following conditions:
- Our legal obligations have been met: for example there are no warranties or legal liabilities outstanding.
- We do not require the data to meet our legal obligations (for example transaction dates, details and vehicle registrations).
- As part of our network security, regular backups are taken and securely stored off site. When data is agreed to be deleted it will be done so immediately however this data may still exist in our backups.
How to complain
In the first instance, complaints should be submitted to us in writting at our head office address.
System Specific
CCTVWe use CCTV at our office address for the purposes of crime prevention, security and business monitoring. CCTV data can be accessed by approved employees for the aforementioned reasons. All of the cameras we operate are overt meaning they are not hidden or disguised from view.
Signage is displayed in external public areas covered by our CCTV system.
In the event of a crime CCTV data may be shared with appropriate law enforcement agencies.
CCTV data requests should be submitted to us in writing.
Vehicle cameras Vehicles on our fleet may be fitted with dash cameras. The cameras are fitted for vehicle security, provide data for insurance claims, accidents or incidents and to assist with the prevention of theft or damage.
Where these cameras are remotley managed, audio facilities are turned off.
Wi-Fi We collect information on how our Wi-Fi is accessed in order for us to manage system performance and security. This data includes your device IP address, MAC address and the volume of data transferred.
Our Website
Elite Mechanics is not responsible for other websites which may link from or to it. You should consult the privacy policy of the individual website for more information.